STORE POLICIES
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BRAVE Vision Inc. — Store Policies & Warranty
Last updated: 04/07/2025
1. Contact Information
Business name : BRAVE Vision Inc.
Customer support : info@bebrave.vision
• E-mails answered Monday–Friday (business days)
• Typical response time : 24 – 48 hours
2. Order Processing
Orders ship within 24–48 business hours.
Orders placed after 12 PM ET on Friday or the eve of a Canadian and Québec public holiday are processed the next business day.
A tracking e-mail is sent once the parcel is accepted by the carrier.
3. Shipping & Delivery
Zone
Canada - Canada Post (alt. Sendle/Canpar) - 3 – 4 business days - Free
USA - Canada Post > USPS - 3 – 7 business days - Free
Other - Contact us - Transit time TBC - Quote
*Excludes customs, peak-season delays, or remote areas.
Duties & taxes
• Canadian GST/HST/QST calculated at checkout.
• U.S./international customers pay all import duties, taxes, and brokerage fees.
3-bis. Delivery & Lost-Package Policy
Risk of loss passes to the customer once a parcel is scanned by the carrier. Carrier “expected dates” are estimates only; BRAVE Vision is not liable for delays.
If your parcel is late
Check tracking; confirm address.
Contact the carrier first to open an inquiry.
Forward your order number and inquiry details to info@bebrave.vision.
Investigation window before replacement / refund
Destination Days after expected delivery
Canada 10 business days
USA 15 business days
Other Carrier’s published window (20–30 days)
After the carrier confirms loss, we will replace or refund at our discretion. Parcels marked “Delivered” but missing are regarded as theft; file a claim with the carrier and local authorities— we can supply documentation.
4. Returns & Exchanges
Standard purchase Manufacturing defect
Return window 15 days from delivery 15 days
Condition Unworn, all accessories, original box
Return shipping Customer pays BRAVE Vision pays*
Restock fee Up to 15 % if item shows wear
*Canada : prepaid label. USA : instructions supplied case-by-case.
Start a return: e-mail info@bebrave.vision with order # and reason before shipping anything back.
5. Warranty — 1 Year Limited
Covers manufacturing defects on frame, hinges, and finishes for 12 months from purchase. Excludes lenses and damage from misuse, accident, or unauthorised repairs. Provide order # and photos; we may repair, replace, or refund at our discretion.
5-bis. Product-Use & Safety Disclaimer
Our eyewear is designed for everyday wear, not for industrial protection or high-impact sports. By purchasing, you assume all risks of injury or damage arising after delivery. BRAVE Vision bears no liability for accidents, misuse, or failure to follow care instructions.
5-ter. Lens Limitations & Non-Coverage
Lens scratches, chips, coating wear, or tint changes developing after delivery are industry-standard exclusions. If you believe a lens defect existed at delivery, contact us within 15 days with photos; bona-fide manufacturing faults will be remedied.
6. Repairs & Spare Parts
Editions are limited; parts are not guaranteed. Send photos and your order #—if compatible components exist (B-Stock, leftover parts) we will quote turnaround time and any service fee.
7. Payment Methods
Visa, MasterCard, AmEx, PayPal, Sezzle pay-in-4 (interest-free). All prices in CAD.
8. Taxes & Duties
• Canadian orders : GST/HST/QST applied at checkout.
• International orders : customer responsible for local duties/taxes.
9. Limitation of Liability
To the fullest extent permitted by law, BRAVE Vision Inc. shall not be liable for indirect, incidental, special, or consequential damages. Aggregate liability shall not exceed the purchase price of the item giving rise to the claim.
10. Force Majeure
We are not responsible for failure to perform or delays caused by events beyond reasonable control, including natural disasters, carrier strikes, or governmental actions.
11. Governing Law & Venue
These policies are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein. Any dispute shall be brought before the courts of Québec, judicial district of Québec City, unless prohibited by consumer-protection legislation.
12. Changes to These Policies
We may update this page at any time; the “last updated” date indicates the latest revision. Continued use of our site after changes constitutes acceptance of the revised terms.
Questions?
info@bebrave.vision — we’ll be happy to help.
BRAVE Vision Inc. – Terms of Service
Last updated: 04/07/2025
Overview
This website is operated by BRAVE Vision Inc. Throughout the site, the terms “we,” “us,” and “our” refer to BRAVE Vision Inc. We offer this website, including all information, tools, and services available, conditioned on your acceptance of these Terms of Service (“Terms”). By accessing the Site or purchasing from us, you engage in our “Service” and agree to be bound by the Terms, our Store Policies, and Privacy Policy.
1. Eligibility & Age of Majority
You must be 18 years or older, or the age of majority in your jurisdiction, to use the Site. By placing an order, you represent that you meet this requirement and that any dependents using the Site do so with your consent.
2. Online Store Terms
• You may not use our products for any illegal purpose or violate any laws in your jurisdiction.
• Transmission of worms, viruses, or destructive code is prohibited.
• A breach of these Terms results in immediate termination of Services.
3. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. Non-credit-card content may travel un-encrypted; credit-card data are always encrypted. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our written permission.
4. Products, Pricing & Availability
Prices and descriptions may change without notice; products may be limited or discontinued. We may limit or cancel quantities per person, household, or order. If we do so, we will attempt to notify you via the e-mail or billing address provided.
5. Accuracy of Information
We are not responsible if information on this Site is inaccurate, incomplete, or outdated. Historical information is provided for reference only. You agree it is your responsibility to monitor changes to our Site.
6. Modifications to Service
We may modify or discontinue the Service (or any part) without notice. We shall not be liable to you or any third party for modification, price change, suspension, or discontinuance.
7. Colours & Display
We strive to display product colours accurately but cannot guarantee that your monitor’s display of any colour will be accurate.
8. Billing & Account Information
You agree to provide current, complete, and accurate purchase information and to update it promptly. We reserve the right to refuse or cancel any order—including those appearing to be placed by dealers, resellers, or distributors.
9. Optional Tools & Third-Party Links
Optional third-party tools are provided “as is” and “as available.” Use them at your own risk. Third-party links may direct you to websites not affiliated with us; we are not liable for those sites or their content.
10. Intellectual-Property Rights
All Site content—including text, graphics, logos, photos, and product designs—is the exclusive property of BRAVE Vision Inc. or its licensors. No content may be copied or exploited without our prior written consent.
11. User Comments & Submissions
By submitting ideas or content, you grant us the right to edit, copy, publish, translate, or otherwise use them without restriction or compensation. We may remove content we deem unlawful, offensive, or in violation of any party’s rights.
12. Prohibited Uses
You may not use the Site to break any law, infringe IP rights, harass others, upload malware, spam, collect personal data without consent, or interfere with security features. Violations may result in termination.
13. Warranty & Disclaimers
Except as expressly stated in our Store Policies (1-year limited warranty on manufacturing defects), the Site and all products are provided “as is” and “as available.” We disclaim all other warranties, express or implied.
Product-Use Disclaimer – Our eyewear is not certified safety equipment. You assume all risk of injury or damage arising from use after delivery.
We also reserve the right to remove any e-mail address from our marketing list, at our sole discretion and without prior notice, to maintain a respectful communication environment.
14. Limitation of Liability
In no event shall BRAVE Vision Inc., its officers, directors, employees, or agents be liable for indirect, incidental, special, or consequential damages. Total liability shall not exceed the purchase price paid.
15. Indemnification
You agree to indemnify and hold BRAVE Vision Inc. and its affiliates harmless from any claim arising out of your breach of these Terms or your violation of any law or third-party rights.
16. Severability
If any provision of these Terms is found unlawful or unenforceable, the remainder shall remain valid to the fullest extent permitted by law.
17. Termination
We may terminate or suspend access for breach without notice. Obligations incurred before termination survive.
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Province of Québec and the federal laws of Canada. Before formal action, you agree to attempt informal resolution by e-mailing info@bebrave.vision within 30 days. Failing settlement, disputes shall be brought in the courts of Montreal City or, where eligible, Québec Small Claims Court.
19. Force Majeure
We are not liable for delay or failure caused by events beyond reasonable control, including natural disaster, pandemic, strikes, or carrier disruption.
20. Changes to Terms
We may update these Terms at any time. Material changes will be posted here and, if significant, notified by e-mail. Continued use of the Site after changes constitutes acceptance.
21. Contact
Questions? E-mail info@bebrave.vision
BRAVE Vision Inc. — Privacy Policy
Last updated: 04/07/2025
1. Who We Are
BRAVE Vision Inc. (“BRAVE Vision,” “we,” “our,” or “us”) designs and sells limited-edition eyewear.
Privacy contact : info@bebrave.vision
2. What Information We Collect
When you buy or create an account
Name, billing and shipping address, phone, e-mail
Order ID, last four digits of card, Sezzle ID, tax amount
When you browse the Site
IP address, device type, browser, time-zone, cookie identifiers, analytics data
When you join marketing lists or the Brave Heroes program
E-mail, open/click history, social handle, biography details
We do not knowingly collect data from children under 16.
3. Consent & How to Withdraw
By completing a purchase, you consent to our using your personal data to process that specific transaction and deliver your order.
If we ask for data for a secondary purpose (e.g., newsletters), we will obtain your express consent or give you a clear opt-out.
You may withdraw consent at any time by clicking “unsubscribe” in any e-mail or writing to info@bebrave.vision.
We also reserve the right to remove any e-mail address from our marketing list, at our sole discretion and without prior notice, to maintain a respectful communication environment.
4. Why We Use Your Data (Legal Basis)
Contract – to fulfil orders, process payments, arrange delivery, handle returns.
Legitimate interest – to prevent fraud, secure our platform, improve user experience, answer support tickets.
Consent – to send marketing communications and run analytics cookies.
Legal obligation – to meet tax, accounting, or law-enforcement requests.
5. Third-Party Processors
We share only what is necessary with trusted partners:
Wix.com Ltd. – hosting & CMS (Canada/USA servers)
Sezzle Inc. – pay-in-4 financing (USA)
PayPal & card gateway – payments (Canada/USA)
Canada Post / USPS / Sendle–Canpar – shipping labels & tracking
Google Analytics – site analytics (USA)
Klaviyo (or equivalent) – marketing e-mail delivery (USA)
These providers are bound by contract to safeguard your data and use it solely for the stated purpose.
6. Cookies & Tracking
We use essential cookies (security, cart) that load automatically, and optional cookies (analytics, marketing) that load only after you click “Accept cookies” or continue browsing. Delete cookies any time via your browser settings.
7. Data Retention
Orders & tax records – 7 years (legal requirement)
Marketing profiles – until you unsubscribe or after 24 months of inactivity
Analytics logs – 26 months (Google default)
Support & warranty cases – 3 years after last contact When a period expires, data is deleted or anonymised.
8. Disclosure By Law
We may disclose information if required by law or if you violate our Terms of Service.
9. International Transfers
Some providers store data on servers in the United States or elsewhere. By using our Site, you consent to these cross-border transfers protected by encryption and contractual safeguards.
10. Security
Your personal information is stored on secure servers behind firewalls. All payment data is encrypted via SSL and handled under PCI-DSS standards. No method of transmission is 100 % secure, but we follow industry best practices to minimise risk.
11. Age of Majority
By using this Site, you confirm that you are at least the age of majority in your province or state, or that you are that age and have authorised any minor dependents to use the Site.
12. Your Rights
Canadian and Québec residents (and, where applicable, EU residents) may:
Access the personal data we hold.
Correct inaccuracies.
Withdraw marketing consent.
Request deletion where legally allowed.
Lodge a complaint with the Office of the Privacy Commissioner of Canada or your local authority.
Submit requests to info@bebrave.vision; we will reply within 30 days.
13. Changes to This Policy
We may update this policy at any time. Material changes will be posted here and, if significant, notified by banner or e-mail. Continued use after changes indicates acceptance.
14. Questions & Contact
To access, correct, or delete personal data, or for any privacy question, e-mail info@bebrave.vision
